Your privacy matters to 55ace. This Privacy Policy explains what personal data we collect from Filipino players, how we use it, who we share it with, and the rights you have under Philippine data protection law. Please read it carefully before using the 55ace platform.
Last updated: June 2026 | Effective date: June 2026 | Operator: 55ace | Applicable law: Republic Act No. 10173 (Data Privacy Act of 2012), Philippines
55ace ("55ace," "we," "us," or "our") operates the online gaming platform accessible at https://55ace.co (the "Platform"), which provides PAGCOR-licensed online casino games, sports betting, and related services to eligible Filipino players. 55ace is the data controller for all personal data collected through the Platform.
This Privacy Policy is issued in compliance with Republic Act No. 10173 (the Data Privacy Act of 2012 of the Philippines), its Implementing Rules and Regulations, and the relevant issuances of the National Privacy Commission (NPC). It applies to all personal data collected from registered players, prospective players, and visitors to the 55ace Platform.
For all data privacy-related enquiries, complaints, or requests, you may contact the 55ace Data Protection Officer (DPO) at: [email protected] (plain text — not a clickable link). Our support team will route your enquiry to the DPO within one (1) business day.
When you create a 55ace account, we collect your full legal name, date of birth, Philippine mobile number, email address, and the username and password you choose. This data is required to create and operate your account and to verify your identity in compliance with PAGCOR KYC requirements.
To comply with PAGCOR licensing conditions and Philippine anti-money laundering law (RA 9160), 55ace is required to verify the identity of all registered players. KYC verification may require you to submit copies of valid Philippine government-issued identification documents, including but not limited to: Philippine National ID (PhilSys), UMID, driver's license, SSS ID, or passport. We may also collect a selfie photograph for liveness verification purposes.
We collect records of all deposits, withdrawals, wagers, wins, losses, and bonus transactions associated with your 55ace account. We also collect the GCash number, Maya account, bank account details (name and account number), or other payment channel identifiers used to fund or withdraw from your account. We do not store full card numbers or payment credentials — these are handled by our certified payment processing partners.
When you access the 55ace Platform, we automatically collect certain technical data including your IP address, device type, operating system, browser type and version, screen resolution, and the dates and times of your Platform sessions. This data is used for security monitoring, fraud prevention, and Platform performance optimization.
We collect data about your gaming activity on the Platform, including the games you play, bet sizes, session duration, game outcomes, and your use of responsible gaming tools such as deposit limits or self-exclusion. This data is used for regulatory reporting, responsible gaming monitoring, and to improve the Platform experience.
We retain records of your communications with the 55ace support team, including live chat transcripts, email correspondence, and Viber messages. These records are maintained for quality assurance, dispute resolution, and compliance purposes.
55ace collects personal data through the following means:
55ace processes your personal data on the following legal bases under the Data Privacy Act of 2012:
55ace uses your personal data for the following purposes:
55ace does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your data is never used for purposes outside those listed in this Privacy Policy without your explicit consent.
55ace does not sell your personal data. We share your personal data only in the following limited circumstances:
All third-party service providers who process personal data on behalf of 55ace are bound by data processing agreements that require them to process data only for the specified purpose and to implement appropriate security measures.
55ace retains your personal data for as long as your account is active and for a period of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and Philippine AML regulations. Transaction records and KYC documents may be retained for longer periods where required by specific regulatory obligations.
Where personal data is no longer required for its original purpose and no legal obligation requires its retention, 55ace will securely delete or anonymize the data in accordance with our internal data retention schedule.
55ace uses cookies and similar tracking technologies on the Platform for the following purposes:
You may manage non-essential cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the 55ace Platform. 55ace does not use third-party advertising or behavioural tracking cookies.
55ace implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
Notwithstanding these measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. In the event of a personal data breach that poses a risk to your rights and freedoms, 55ace will notify the National Privacy Commission and affected players within the timeframe required by the Data Privacy Act.
As a data subject under Republic Act No. 10173 (Data Privacy Act of 2012), you have the following rights with respect to your personal data held by 55ace:
To exercise any of the above rights, please contact the 55ace Data Protection Officer at [email protected]. We will respond to all verified data subject requests within fifteen (15) business days in accordance with NPC guidelines.
The 55ace Platform is strictly intended for individuals who are twenty-one (21) years of age or older, as required by PAGCOR regulations. 55ace does not knowingly collect personal data from individuals under 21 years of age. If 55ace becomes aware that personal data has been collected from an underage individual, that account will be immediately closed, all associated data will be deleted (subject to any mandatory regulatory reporting obligations), and the matter will be reported to PAGCOR as required by law.
If you believe that 55ace has inadvertently collected data from an underage individual, please contact us immediately at [email protected].
55ace may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or PAGCOR regulatory requirements. When we make material changes, we will notify registered players via the email address or mobile number on their account, or by publishing a prominent notice on the Platform. The "Last updated" date at the top of this page reflects the date of the most recent revision.
Your continued use of the 55ace Platform following notification of any updated Privacy Policy constitutes your acknowledgment of the changes. If you do not agree to the updated Privacy Policy, you must stop using the Platform and contact support to close your account.
For all data privacy enquiries, access requests, rectification requests, complaints, or concerns, please contact the 55ace Data Protection Officer through the following channels:
55ace's support team operates in both Filipino and English, 24 hours a day, 7 days a week. Data privacy requests will be escalated to the DPO within one (1) business day and responded to within fifteen (15) business days.
You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated.
Six key commitments to your privacy and data security.
55ace processes all player data in full compliance with Republic Act No. 10173 (Data Privacy Act of 2012) and the implementing rules of the National Privacy Commission. Filipino players have real, enforceable data rights — and 55ace honours them.
All data sent between your device and the 55ace Platform is protected by TLS/SSL encryption. KYC documents and financial records are stored in encrypted form with strict access controls. Your personal data is never stored in plain text.
55ace does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. Your personal information is used only for the purposes described in this Privacy Policy — nothing more.
You can request a copy of your 55ace personal data, ask us to correct inaccuracies, or request deletion (subject to regulatory retention rules) at any time. Contact our Data Protection Officer and we'll respond within 15 business days as required by the NPC.
In the unlikely event of a personal data breach that poses a risk to your rights, 55ace will notify the National Privacy Commission and affected players within the timeframe mandated by the Data Privacy Act — no delays, no cover-ups.
55ace collects only the personal data necessary to operate your account, comply with PAGCOR and AML requirements, and provide the gaming services you've requested. Every data point we hold has a documented legal basis and a defined retention period.
55ace is a PAGCOR-licensed online casino platform that takes both your gaming experience and your privacy seriously. Your data is protected by Philippine law, encrypted on our servers, and never sold to third parties. Register and play responsibly. Must be 21 or above.
To register or sign in, use the navigation links above. All use of the Platform is subject to this Privacy Policy and the 55ace Terms & Conditions.